Privacy Policy

At CoinRoutes, we are committed to protecting the privacy and security of our clients’ Personal Information. This privacy policy outlines how we collect, use, disclose, and safeguard your personal information when you use our products, services, and website.

Information We Collect

We collect Personal Information that you provide to us voluntarily when you interact with us, such as when conversing with our employees, when you create an account, sign our license agreement, subscribe to our newsletter, contact client support, or use our products. This information may include your name, email address, phone number, address, payment details, information relating to trading or the use of our services, and any other information you choose to provide.

We do not disclose or sell your Personal Information to third parties in exchange for money or other types of remuneration. However we do collect cookies, the information collected by which may be used by our marketing partners. Read our Cookie Policy to learn more.

How We Use Your Information

We use your personal information to:

• Process billing for services
• Provide client support and respond to your inquiries
• Send you important updates related to CoinRoutes and/or our products
• Customize and improve our products and services
• Prevent fraudulent activities and ensure the security of our website and systems

Disclosure of Your Information

We may share your personal information with trusted third-party service providers who assist us in providing our products and services. We require these third parties to maintain the confidentiality and security of your personal information and use it only for the purposes specified by us.

We may also disclose your personal information when required by law or in response to legal process, such as a court order or subpoena, or to protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights and Choices

You have the right to:

• Access and update your personal information: You can access and update your account information at any time by contacting your account manager or reaching out to privacy@coinroutes.com.
• The right to delete personal information collected, unless we are required to retain the data by law.
• Opt-out of receiving marketing communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in the emails.
• Delete your account: You can request to delete your account and personal information by contacting us, unless we are required to retain the data by law.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical, physical, and administrative measures to protect it from unauthorized access, disclosure, alteration, or destruction. Despite this, we can not guarantee that your personal information will not be accessed by unauthorized criminals. If it is confirmed that your data’s confidentiality, integrity or availability has been compromised, we will notify you within 4 business days.

Children’s Privacy

Our products and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@coinroutes.com, and we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this policy by posting the updated policy on our website or by sending you a notification via email.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at privacy@coinroutes.com.

By using our products, services, and website, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.

Cookie Policy

Updated: May 2024

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

Why do we use cookies?

Cookies make sure that during your visit of our website you remain logged in and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

What type of cookies do we use?

Necessary cookies

These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies:

• Save your cookie preferences for this website
• Saving language preferences
• Log in to our portal. We need to check whether you are logged in.

Performance cookies

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.

Functional cookies

These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category:

• Live chat services
• Watch online videos
• Social media sharing buttons
• Login to our website with social media

Advertising / tracking cookies

These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences. These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.

How can I switch off or remove cookies?

You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.